Terms of Service

1. Agreement to Terms

Welcome to Solvia Agency. These Terms of Service ("Terms") govern your use of our website solviaoman.com and all related services provided by Solvia Agency ("we," "us," or "our").

2. Our Services

Solvia Agency provides comprehensive digital marketing services, including but not limited to:

• Social Media Management and Marketing
• Paid Advertising (Meta, Google, LinkedIn, TikTok, Snapchat)
• Search Engine Optimization (SEO)
• Brand Identity Design
• Content Creation (Photography, Video, Motion Graphics)
• Website Design and Development
• Email Marketing
• Analytics and Reporting
• Translation and Localization Services

3. Client Responsibilities

As a client using our services, you agree to:

• Provide accurate and complete information for your projects
• Grant necessary access to your social media accounts and advertising platforms
• Review and approve content within agreed timeframes
• Pay for services according to the agreed payment terms
• Comply with all applicable laws and regulations
• Not use our services for any illegal or unauthorized purpose
• Maintain the confidentiality of your account credentials

4. Account Access and Authorization

When you grant us access to your social media accounts, advertising platforms, or other third-party services:

• You authorize us to act on your behalf within the scope of our agreement
• You remain responsible for all account security
• You may revoke access at any time by notifying us in writing
• We will use industry-standard security practices to protect your credentials

5. Intellectual Property

Our Intellectual Property:

• All content on our website, including text, graphics, logos, and software, is owned by Solvia Agency
• Our proprietary methods, strategies, and tools remain our intellectual property

Client Materials:

• You retain ownership of your brand assets, logos, and existing content
• Upon full payment, you receive ownership rights to custom designs and content created specifically for you
• We may showcase completed work in our portfolio unless otherwise agreed

6. Payment Terms

• Payment terms will be specified in individual service agreements or proposals
• All fees are in the currency specified in your agreement
• Late payments may result in suspension of services
• Advertising budgets are separate from service fees and are subject to platform policies
• Refunds are handled on a case-by-case basis as outlined in your service agreement

7. Service Delivery and Results

While we strive to deliver excellent results:

• Digital marketing results depend on various factors beyond our control
• We do not guarantee specific rankings, traffic, or revenue outcomes
• Platform algorithm changes may affect campaign performance
• We will provide regular reporting and optimize strategies based on data

8. Third-Party Platforms

Our services involve third-party platforms (Facebook, Google, etc.). You acknowledge that:

• These platforms have their own terms of service and policies
• Platform policies may change without notice
• Account suspensions or restrictions by platforms are beyond our control
• You must comply with all applicable platform policies

9. Confidentiality

Both parties agree to:

• Keep confidential information private and secure
• Not disclose business strategies, data, or proprietary information to third parties
• Use confidential information only for the purposes of our agreement
• Return or destroy confidential materials upon request or termination

10. Limitation of Liability

To the maximum extent permitted by law:

• Solvia Agency shall not be liable for indirect, incidental, or consequential damages
• Our total liability shall not exceed the fees paid for the specific service in question
• We are not responsible for losses due to third-party platform issues
• We are not liable for content you provide that infringes on third-party rights

11. Indemnification

You agree to indemnify and hold Solvia Agency harmless from any claims, damages, or expenses arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Content or materials you provide to us
• Your use of our services in an unauthorized manner

12. Termination

Either party may terminate the service agreement:

• With written notice as specified in your service agreement (typically 30 days)
• Immediately if the other party breaches material terms
• Upon termination, you will pay for all services rendered
• We will provide reasonable transition assistance and return your materials

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman. Any disputes shall be resolved through good-faith negotiation, and if necessary, through the courts of Oman.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us: